/* Kania 360 — identidade: azul institucional + ambar de destaque (assumida; ajustar tokens se houver manual de marca) */
:root{
  --bg:#f3f5f9;--panel:#fff;--ink:#0f172a;--muted:#5b6b82;--line:#e1e6ee;--brand:#0f3f8c;--brand-2:#1d5fd1;--accent:#f5a300;--ok:#15803d;--warn:#b45309;--bad:#b91c1c;
  --hom:#15803d;--sim:#b45309;--mix:#6d28d9;--na:#64748b;--shadow:0 1px 2px rgba(15,23,42,.06),0 6px 18px rgba(15,23,42,.05);--radius:14px;--grid:#e5e9f0;--focus:#1d5fd1;
  --side-w:240px;
}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){--bg:#0b1220;--panel:#121b2e;--ink:#e8eef8;--muted:#9fb0c7;--line:#243350;--brand:#6aa0ff;--brand-2:#8bb6ff;--shadow:0 1px 2px rgba(0,0,0,.45);--grid:#1e2b45;--hom:#34d399;--sim:#fbbf24;--mix:#a78bfa;--na:#94a3b8;--ok:#34d399;--warn:#fbbf24;--bad:#f87171;--focus:#8bb6ff}}
*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}
html,body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.5 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;overflow-x:hidden}
a{color:var(--brand-2);text-decoration:none}a:hover{text-decoration:underline}
:focus-visible{outline:3px solid var(--focus);outline-offset:2px;border-radius:6px}
.skip{position:absolute;left:-999px;top:8px;background:var(--panel);padding:8px 12px;border-radius:8px;z-index:100}.skip:focus{left:8px}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
svg.i{width:18px;height:18px;flex:none;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
/* layout */
.shell{display:grid;grid-template-columns:var(--side-w) minmax(0,1fr);min-height:100vh}
.side{background:var(--panel);border-right:1px solid var(--line);padding:16px 12px;display:flex;flex-direction:column;gap:4px;position:sticky;top:0;height:100vh;overflow-y:auto}
.logo{display:flex;align-items:center;gap:10px;font-weight:800;font-size:19px;letter-spacing:-.3px;margin:2px 8px 14px;color:var(--ink)}
.logo i{width:32px;height:32px;border-radius:9px;background:linear-gradient(135deg,var(--brand),var(--brand-2));display:grid;place-items:center;color:#fff;font-style:normal;font-weight:800;position:relative}
.logo i::after{content:"";position:absolute;right:-3px;bottom:-3px;width:11px;height:11px;border-radius:50%;background:var(--accent);border:2px solid var(--panel)}
.nav a{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:10px;color:var(--ink);min-height:44px}
.nav a:hover{background:var(--bg);text-decoration:none}
.nav a[aria-current="page"]{background:color-mix(in srgb,var(--brand) 12%,transparent);color:var(--brand);font-weight:600}
.nav .grp{font-size:11px;letter-spacing:.6px;color:var(--muted);margin:14px 12px 4px;text-transform:uppercase}
.side .grow{flex:1}
.who{border-top:1px solid var(--line);padding:12px 8px 0;color:var(--muted);font-size:12px}.who b{display:block;color:var(--ink);font-size:13px}
.topbar{display:none}
.main{padding:18px 26px 70px;min-width:0}
.scrim{display:none}
h1[tabindex="-1"]:focus{outline:none}
h1{font-size:24px;line-height:1.2;margin:0 0 4px;letter-spacing:-.4px}h2{font-size:15px;margin:0 0 10px;font-weight:650}h3{font-size:13px;margin:0 0 6px;color:var(--muted);font-weight:600}
.sub{color:var(--muted);margin:0 0 14px}
.crumbs{font-size:13px;color:var(--muted);margin:0 0 6px;display:flex;flex-wrap:wrap;gap:4px}
.crumbs a{color:var(--muted)}.crumbs span[aria-current]{color:var(--ink);font-weight:600}
/* barra de contexto: modo de dados + frescor */
.ctx{display:flex;flex-wrap:wrap;gap:10px;align-items:center;justify-content:space-between;background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:10px 12px;margin-bottom:12px;box-shadow:var(--shadow)}
.seg{display:inline-flex;border:1px solid var(--line);border-radius:10px;overflow:hidden}
.seg button{border:0;border-radius:0;padding:8px 12px;background:var(--panel);min-height:40px}
.seg button[aria-pressed="true"]{background:var(--brand);color:#fff}
.fresh{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;color:var(--muted)}
.led{width:9px;height:9px;border-radius:50%;background:var(--na)}.led.ok{background:var(--ok)}.led.bad{background:var(--bad)}.led.warn{background:var(--warn)}
.note{background:color-mix(in srgb,var(--sim) 10%,var(--panel));border:1px solid color-mix(in srgb,var(--sim) 35%,var(--line));border-radius:12px;padding:9px 12px;margin-bottom:12px;font-size:13px}
details.legend{margin-bottom:12px}details.legend summary{cursor:pointer;color:var(--brand-2);font-size:13px;min-height:32px}
.legend .row{display:grid;grid-template-columns:auto 1fr;gap:6px 10px;align-items:center;margin-top:8px;font-size:13px}
/* filtros */
.filters{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:12px;margin-bottom:14px;box-shadow:var(--shadow)}
.filters .fgrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:8px;align-items:end}
.filters label{display:flex;flex-direction:column;font-size:12px;color:var(--muted);gap:3px}
.ftoggle{display:none;width:100%;justify-content:space-between;align-items:center}
select,input,button{font:inherit;color:var(--ink);background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:9px 10px;min-height:42px;max-width:100%}
button{cursor:pointer}button.primary{background:var(--brand);color:#fff;border-color:var(--brand)}button:hover{filter:brightness(.97)}
.chips{display:flex;gap:6px;flex-wrap:wrap;margin:0 0 12px}.chip{background:color-mix(in srgb,var(--brand) 12%,transparent);color:var(--brand);border-radius:99px;padding:3px 10px;font-size:12px}
/* cards */
.grid{display:grid;gap:14px}
.kpis{grid-template-columns:repeat(auto-fit,minmax(min(100%,190px),1fr));margin-bottom:14px}
.cols2{grid-template-columns:repeat(auto-fit,minmax(min(100%,340px),1fr))}.cols3{grid-template-columns:repeat(auto-fit,minmax(min(100%,290px),1fr))}.wide{grid-template-columns:minmax(0,2fr) minmax(0,1fr)}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;box-shadow:var(--shadow);min-width:0}
a.card{display:block;color:inherit}a.card:hover{border-color:var(--brand-2);text-decoration:none}
.kpi .l{display:flex;gap:6px;align-items:center;flex-wrap:wrap;color:var(--muted);font-size:12.5px}.kpi .v{font-size:28px;font-weight:750;letter-spacing:-.6px;line-height:1.15;margin:2px 0}.kpi .n{color:var(--muted);font-size:12px;min-height:1.2em}
.trend{font-size:12px;font-weight:600}.trend.up{color:var(--ok)}.trend.down{color:var(--bad)}.trend.flat{color:var(--muted)}
.badge{display:inline-block;font-size:10.5px;font-weight:650;padding:1px 8px;border-radius:99px;color:#fff;vertical-align:middle;white-space:nowrap}
.b-homologacao{background:var(--hom)}.b-simulado{background:var(--sim)}.b-misto{background:var(--mix)}.b-indisponivel{background:var(--na)}
.pill{border-radius:99px;padding:1px 9px;font-size:12px;border:1px solid var(--line);white-space:nowrap}.pill.ok{color:var(--ok);border-color:var(--ok)}.pill.bad{color:var(--bad);border-color:var(--bad)}.pill.warn{color:var(--warn);border-color:var(--warn)}
.dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:6px;flex:none}
.muted{color:var(--muted)}.right{text-align:right}.small{font-size:12px}
/* tabelas */
.tw{overflow-x:auto;max-width:100%;-webkit-overflow-scrolling:touch}
table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:9px 8px;border-bottom:1px solid var(--line);font-size:13.5px;vertical-align:top}th{color:var(--muted);font-weight:600;font-size:12px;white-space:nowrap}
tr.click{cursor:pointer}tr.click:hover,tr.click:focus-visible{background:color-mix(in srgb,var(--brand) 6%,transparent)}
.empty{padding:28px 14px;text-align:center;color:var(--muted)}.empty b{display:block;color:var(--ink);margin-bottom:4px}
.lock{background:color-mix(in srgb,var(--bad) 7%,var(--panel));border:1px dashed var(--bad);border-radius:12px;padding:12px 14px;margin-bottom:14px}
.skel{background:linear-gradient(90deg,var(--line),color-mix(in srgb,var(--line) 40%,var(--panel)),var(--line));background-size:200% 100%;animation:sk 1.2s linear infinite;border-radius:10px;min-height:96px}
@keyframes sk{to{background-position:-200% 0}}@media (prefers-reduced-motion:reduce){.skel{animation:none}}
.tl{list-style:none;margin:0;padding:0 0 0 12px;border-left:2px solid var(--line)}.tl li{position:relative;padding:0 0 12px 14px}.tl li::before{content:"";position:absolute;left:-19px;top:5px;width:10px;height:10px;border-radius:50%;background:var(--brand-2)}
.tl li.t-transfer::before{background:var(--accent)}.tl li.t-resolved::before{background:var(--ok)}.tl li.t-reopened::before{background:var(--warn)}
.kv{display:grid;grid-template-columns:minmax(120px,170px) minmax(0,1fr);gap:7px 12px}.kv>div:nth-child(odd){color:var(--muted)}.kv>div{overflow-wrap:anywhere}
.login{min-height:100vh;display:grid;place-items:center;padding:18px}.login .card{width:min(440px,100%)}.users{display:grid;gap:8px;margin:12px 0}.users button{text-align:left}
svg text{fill:var(--muted);font-size:11px}svg .grid{stroke:var(--grid)}a .bar{cursor:pointer}.bar:hover{opacity:.82}svg{max-width:100%;height:auto;display:block}
/* tablet e celular */
@media (max-width:1099px){
  .shell{grid-template-columns:minmax(0,1fr)}
  .side{position:fixed;left:0;top:0;bottom:0;width:min(86vw,300px);z-index:60;transform:translateX(-102%);transition:transform .18s ease;box-shadow:var(--shadow)}
  body.menu-open .side{transform:none}body.menu-open .scrim{display:block;position:fixed;inset:0;background:rgba(2,6,23,.45);z-index:50}
  .topbar{display:flex;align-items:center;gap:10px;position:sticky;top:0;z-index:40;background:var(--panel);border-bottom:1px solid var(--line);padding:8px 12px}
  .topbar .logo{margin:0;font-size:17px}.topbar button{min-width:44px}
  .main{padding:14px 14px 60px}.wide{grid-template-columns:minmax(0,1fr)}
}
@media (max-width:719px){
  h1{font-size:21px}.kpi .v{font-size:25px}.main{padding:12px 12px 56px}
  .ctx{flex-direction:column;align-items:stretch}.seg{width:100%}.seg button{flex:1}
  .ftoggle{display:flex}.filters .fgrid{display:none;margin-top:10px;grid-template-columns:1fr 1fr}.filters.open .fgrid{display:grid}.filters .fgrid label.full{grid-column:1/-1}
  table.resp thead{position:absolute;left:-9999px}table.resp tr{display:block;border:1px solid var(--line);border-radius:12px;padding:8px 10px;margin:0 0 10px;background:var(--panel)}
  table.resp td{display:flex;justify-content:space-between;gap:12px;border:0;padding:5px 0;text-align:right}table.resp td::before{content:attr(data-label);color:var(--muted);font-size:12px;text-align:left;flex:none}
  .kv{grid-template-columns:minmax(0,1fr)}.kv>div:nth-child(odd){margin-top:6px;font-size:12px}
}
@media print{.side,.topbar,.filters,.ctx,.scrim{display:none!important}.shell{display:block}}

/* abas da ficha e conversa (somente leitura) */
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin:0 0 14px;overflow-x:auto}
.tabs button{appearance:none;background:none;border:0;border-bottom:3px solid transparent;color:var(--muted);font:inherit;font-weight:600;padding:10px 16px;min-height:44px;cursor:pointer;white-space:nowrap}
.tabs button[aria-selected="true"]{color:var(--brand);border-bottom-color:var(--accent)}
[role=tabpanel][hidden]{display:none}
.chat{display:flex;flex-direction:column;gap:8px;max-width:760px;margin:8px auto 0}
.chat-day{text-align:center;margin:10px 0 2px}.chat-day span{background:var(--bg);color:var(--muted);font-size:12px;padding:2px 12px;border-radius:99px;border:1px solid var(--line)}
.chat-ev{align-self:center;text-align:center;font-size:12px;color:var(--warn);border:1px dashed var(--accent);border-radius:99px;padding:3px 12px;margin:4px 0;max-width:100%}
.msg{min-width:120px;max-width:min(82%,560px);padding:8px 12px 6px;border-radius:14px;border:1px solid var(--line);background:var(--panel);overflow-wrap:anywhere}
.msg.in{align-self:flex-start;border-top-left-radius:4px}
.msg.out{align-self:flex-end;border-top-right-radius:4px;background:color-mix(in srgb,var(--brand) 9%,var(--panel))}
.msg.a-atendente.out{background:color-mix(in srgb,var(--ok) 9%,var(--panel))}
.msg.blocked{border-style:dashed;border-color:var(--bad);opacity:.85}
.msg .mwho{font-size:12px;font-weight:700;color:var(--muted)}.msg .mtxt{white-space:pre-wrap}.msg .mmeta{font-size:11px;color:var(--muted);margin-top:2px;text-align:right}
.en-ok{color:var(--ok)}.en-bad{color:var(--bad);font-weight:600}.en-na{color:var(--muted)}
.chat-notes{margin:12px 0 0;padding-left:18px}
@media (max-width:600px){.msg{min-width:120px;max-width:92%}.tabs button{padding:10px 12px}}